@Mike_Smothers wrote:
Hi folks,
I’m new to SGPro as I’ve only been working with it for a week, but I wanted to share my experience with troubleshooting a solution to a problem I had with it this morning. I was able to find a lot of good ideas here on the forum, so I want to pass along my experiences as well.
Last night was my first night at the 'scope with SGPro and as I was packing everything up to pull the plug (clouds moved in!!), my Windows 10 laptop blue screened and restarted. This morning when I went back to SGPro to do some more work with it indoors, the program wouldn’t start. Clicking the icon for the program or trying to open a sequence file resulted in the cursor spinning for a few seconds and then … nothing.
After researching on the forums for a bit, here’s what I tried, in the approximate order that I tried them:
Restart computer - no effectUninstall and re-install SGPro- no effectRemove profiles from C:\Users\<User Name>\AppData\Local\SequenceGenerator- no effectRecover and reset SGP as per here: http://www.mainsequencesoftware.com/Content/SGPHelp/SequenceGeneratorPro.html?SGProWontStart.html - no effect, either with recover or reset.Here’s what I did that solved the problem:
- Went to C:\Users<User Name>\AppData\Local\Main_Sequence_Software\Sequence_Generator.exe_Url_uyjbpyzhvz35hcxshcxrldxcqwux0btg\3.0.2.91. From there, I located the user.config file and removed it. Once I did that, SGPro started behaving normally again.
I saw that final strategy suggested here on the forum somewhere, but I couldn’t track it back down to reference it here.
Thanks for putting together such a robust product and thanks to everyone who shared their troubleshooting experiences and solutions here on the forum.
Mike
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